Raise a support ticket
Facing an issue? Create a ticket and our support team will get back to you.
Track your ticket
Enter your ticket number and registered mobile number.
Quick Pay
Renew your plan or pay your bill in seconds using UPI, cards, net banking or wallets.
Network Status
Live updates on outages and planned maintenance in your area.
Speed Test
Check your internet speed. For best results, connect your device with a LAN cable and clos…
Request a callback
Share your number and our expert will call you back within 30 minutes during business hour…
Downloads
Forms, tariff sheets and router guides.
Frequently Asked Questions
General
Which areas do you cover?
We cover all of Tiruppur city and major towns in Tiruppur district, and many other districts of Tamil Nadu through partner cable operators. Use the coverage checker to confirm.
Do you offer support in Tamil?
Yes! Our support team speaks Tamil and English, and our entire website is available in Tamil.
I am a cable operator. How can I partner with you?
Visit the Cable Operators page and submit the partner enquiry form. Our partnership team will contact you within one working day.
Can I shift my connection to a new address?
Yes, if the new address is within our coverage area. Raise a "Shifting / Relocation" ticket at least 3 days in advance. A small shifting fee may apply.
Plans & Billing
Are the plans really unlimited?
Yes. Plans from 200 Mbps are truly unlimited. Lower plans have a high-speed allowance (for example 3300 GB), after which you still get unlimited data at a reduced speed.
How do I pay my bill?
Click Quick Pay on our website and pay using UPI, debit/credit card, net banking or wallets. You can also pay at our office or through your local partner.
Can I upgrade my plan anytime?
Yes. Upgrades are effective immediately and the balance is adjusted pro-rata. Downgrades apply from the next renewal.
Do prices include GST?
Plan prices shown are exclusive of 18% GST unless mentioned. Your invoice shows the GST break-up.
Technical Help
My internet is slow. What should I do?
Restart your router, move closer to it or use the 5 GHz Wi-Fi network, and run a speed test with a LAN cable. If it is still slow, raise a ticket or chat with us.
The red LOS light is blinking on my ONT.
A red LOS light means the fibre signal is not reaching the device, usually because of a cable cut. Please do not bend the fibre cable. Call support and we will send a technician.
How do I change my Wi-Fi password?
Open 192.168.1.1 in your browser, log in with the details on the router sticker, and go to Wireless → Security. You can also ask our support team to do it for you.
Do you provide static IP for home users?
Yes, a static IP can be added to any plan for ₹200/month + GST. It is free on Laya 500 and Gigabit plans.
New Connection
How long does it take to get a new connection?
In most areas of Tiruppur we install within 24–48 hours after KYC verification. Partner operator areas may take 2–4 days.
What documents do I need?
An ID proof and address proof such as Aadhaar, Voter ID or Passport, plus a photograph. Our technician can verify the originals during installation.
Is installation free?
Installation is free on 6-month and 12-month plans and on all plans of 200 Mbps and above. On other plans a one-time charge of ₹500 applies.
Still need help?
Our support team is available 24×7 by phone and WhatsApp.