Last updated: 04 Nov 2026
1. Cancellation before installation
If you cancel a new connection request before installation, or if installation is not technically possible at your address, we refund 100% of the amount paid within 7 working days.
2. Cancellation after activation
- Monthly plans: no refund for the current billing month. Service continues until the end of the validity.
- Quarterly / half-yearly / yearly plans: if you cancel within 7 days of activation and have used less than 10% of the data, you get a full refund minus the installation charge. After 7 days, unused full months are refunded on a pro-rata basis, minus any discount availed.
- Installation and activation charges are non-refundable after installation.
3. Security deposit & equipment
Refundable security deposits are returned within 15 working days after the ONT/router is returned in good working condition.
4. Failed or duplicate payments
If money is deducted but the payment fails, or if you pay twice, the amount is reversed automatically to the original payment method within 5–7 working days. If it is not, contact us with the transaction ID.
5. Service outages
If a fault on our side causes a continuous outage of more than 72 hours, we extend your plan validity by the affected number of days, on request.
6. How to request a refund
Raise a ticket on our Support Centre or email support@layanetwork.in with your Customer ID, registered mobile number and bank details. Approved refunds are processed to the original payment method or by bank transfer.