Last updated: 04 Nov 2026
Level 1: Customer Care
Call our 24×7 helpline, chat with us on this website, or raise a ticket at the Support Centre. You will get a ticket number for every complaint. Most issues are resolved within 24 hours.
Level 2: Nodal Officer
If you are not satisfied with the resolution, or it is not resolved within 3 days, write to our Nodal Officer:
Mr. R. Senthil Kumar, Nodal Officer
Email: grievance@layanetwork.in
Phone: +91 98765 43211 (10 AM – 6 PM, Mon–Sat)
Level 3: Appellate Authority
If your grievance is still not resolved within 10 days, you may appeal to:
Mrs. K. Lakshmi Priya, Appellate Authority
Email: appellate@layanetwork.in
Phone: +91 98765 43212
The Appellate Authority will decide on your appeal within 30 days. You may also approach the Department of Telecommunications through the PG portal (pgportal.gov.in).
Our address
Laya Network, 2nd Floor, Avinashi Road, Kumar Nagar, Tiruppur – 641603, Tamil Nadu