By applying for, activating or using any Laya Network service, you agree to these Terms & Conditions, our Fair Usage Policy, Acceptable Use Policy and Privacy Policy.

1. Eligibility & KYC

You must be 18 years or older and submit valid identity and address proof. We may refuse or suspend service if the documents are incomplete or found to be false, as required by DoT guidelines.

2. Installation

Installation depends on technical feasibility at your premises.
Customer premises equipment (ONT/router) given on rental or free-use basis stays the property of Laya Network and must be returned on disconnection.
You agree to give our technicians reasonable access for installation and maintenance.

3. Plans, billing & payment

All plans are prepaid unless stated otherwise. Prices exclude 18% GST unless mentioned.
Service is suspended automatically when the plan validity ends without renewal.
Payments can be made through Quick Pay, the customer portal, UPI or at our offices.
We may revise tariffs with at least 15 days' notice. Changes apply from your next renewal.

4. Speed & availability

Speeds mentioned are maximum speeds up to our network. Actual speeds may vary due to Wi-Fi conditions, device capability, website servers and network congestion. We target 99.5% network availability but do not guarantee uninterrupted service, except under a signed SLA for business customers.

5. Customer responsibilities

Keep your Wi-Fi and account passwords confidential.
Do not resell, share outside your premises or misuse the connection.
You are responsible for all activity on your connection.

6. Suspension & termination

We may suspend or terminate service for non-payment, violation of these terms or the Acceptable Use Policy, or on instructions from government authorities. You may cancel at any time as described in our Refund & Cancellation Policy.

7. Limitation of liability

Laya Network is not liable for indirect or consequential losses, including loss of data, business or profits, arising from use of or inability to use the service.

8. Governing law

These terms are governed by the laws of India. Courts in Tiruppur, Tamil Nadu have exclusive jurisdiction.

Terms & Conditions